New Client Information

WHAT YOU CAN EXPECT FROM ME

• I travel anywhere if needed for rehab cases. I currently travel to the SW Ohio and Indianapolis area on a 5 week rotation to trim and shoe.​ I also travel quit regularly to NE Ohio, NW Ohio, and Mid Ohio. ​

  • If your horse is not located in these areas we are willing to travel with an exception of travel fee for a single client applied.​​

• My Hourly rate will start the minute I unload my tools from the vehicle to when they are packed up. 

• I will make an effort to be on time for appointments, but please be flexible with me. Most horses on my schedule are rehab horses or horses with physical issues. These horses sometimes dictate I spend more time with them and need to reschedule.​​ I will work best to schedule that into consideration when I make your appointments, but sometimes things happen. 

• I will respect and be fair with your horse. 

  • If behavioral issues seem to be too dangerous for me to work I will ask to reschedule and either the vet sedate the horse or the horse receive training before the next appointment. ​

• I will approach your horses hoof care with a full horse management mindset. This means I will take into consideration your horses diet, turn-out, and everyday management to get them the healthiest strongest hooves possible. 

• I do like working with your bodyworker and vet (especially during rehabs) because I believe that working as a team together the horse will thrive the best.

•  I encourage owners to ask questions during the appointment and in-between appointments about their horses hoof care. 

• I will respond as soon as possible to calls and texts/messages but please know that some days I try to take off for personal reasons and will not respond right away. But, I will respond as soon as I possibly can. 

• If at an appointment for some reason the appointment is not just a trims, but becomes a per hour trim I will voice this at the beginning of the appointment. 

  • This applies to any horses that I do not categories as a maintenance trim. ​

What I expect of Clients​

• To stay on a 4-5 week trim cycle. This can vary to 5-6 weeks during the winter (is a horse by horse basis). Some horses may even require shorter trim cycles 2-3 weeks. 

• Scheduling the next appointment as the current appointment ends.

  • This allows you to make sure you are being scheduled on time and stay in the books.​ 

  • If you do not stay on the books I will not guarantee you can get a spot on time. 

• Please have your horses ready at their appointed time. This includes clean, mud-free legs.

  • ​This allows me to stay on schedule for the day as much as possible. 

• For Glue-Ons have a dry matted or concrete flat surface to work on that is out of the elements as much as possible.

  • ​If you do not have this type an area sometimes we can arrange haul-ins at different locations.​

  • For Glue-ons be prepared to spend a few hours during a glue-on appointments for video, photos, and for shoe application.

•  Other than behavior issues related to pain I expect the horse to stand quietly and behave.

  • Some behavior issues I can work with, but a training fee will be added the bill.

  • I do NOT tolerate kicking, biting, or being stomped on. If this does occur an injury fee will be added to your bill. 

• I expect clients to pay on time. If you decide to pay through an invoice and do not pay on time there will be a $50 late fee applied to the invoice.

• Cancellation Policy

  • If canceling the day of appointment the full amount of trims and travel will be expected to be invoiced. If cancel 48 hrs before appointment the amount of trims will be invoiced. If these invoices are not paid you will no longer allowed to be a client. 

    • I understand emergencies happen and will be considered this on a case by case basis. ​